Customer Service Representative

Gurgaon, IN

Job ID: 5191

Customer Service Representative

Lutron Electronics Co., Inc has an immediate opening for a  Customer Service Representative. In this position, you would be a key part of the Customer Support team.  A successful Customer Service Representative will be responsible for below :   

Responsibilities:

  • Receive customer calls and provide the necessary information related to product selection, order status, problem resolution etc.

  • Follow-up on Customer inquiries via e-mail in a timely and professional manner

  • Works to expedite materials to meet or exceed the customer's requirement

  • Coordinates with other areas of the company as necessary to assure that we are providing world class service to our customers

  • Enter orders into the sales order processing system (E1)

  • Communicate with customers for any clarification such as wrong item / price on the PO

  • Communicate with obsolete products team if required

  • Send Order confirmation to the customer with estimated lead time

  • Get W&D for the orders and shipping costs if required

  • Maintain orders daily with the shipping dates, shipping instructions and consolidations

  • Drive RGA process, enter replacement orders, and follow up with confirmation emails and on return process as needed

  • Coordinate Weekly report for USA Team for open orders status and updates to come

  • Other duties as necessary

  • Stay aligned to Lutron’s culture and values:

    ·               Be passionate

    ·               Be flexible and adaptable to changing markets

    ·               Be an innovative thinker

    ·               Be customer focused

    ·               Be ethical

    Qualifications:

    Full Time Graduate

    Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in annual double digit growth. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services.

    Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through LutronUniversity and advancement opportunities.  For more information, view our website at  www.lutron.com . EOE.  

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