Customer Service Representative

Coopersburg, Pennsylvania, US

Job ID: 5175

At Lutron, we put the customer first in all that we do. As a member of our Customer Service team, you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects.

What you’re going to do:

  • Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution

  • Work through the organization as the voice of the customer to prevent and solve issues in a timely manner

  • Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

  • Build a strong knowledge of our innovative products & solutions

What’s your impact:

  • Your passion for excellence will leave each customer with the feeling of exceptional service

  • You will be essential to building relationships with new customers as well as retaining existing ones

  • You will help to grow and expand our company by promoting customer retention and sales of new products

  • You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

How you know you’re qualified:

  • You enjoy building relationships with others and want to leave them feeling great about their interaction with you

  • You have prior customer-facing experience and enjoy helping others through your work, your volunteer efforts or your hobbies

  • You are adaptable and resilient and are always up for a challenge

  • You are organized with great written and verbal communication skills

  • You have a Bachelor’s degree with a minimum GPA of 2.7

What’s in it for you:

  • Competitive and comprehensive benefits package

  • Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring

  • Exposure to all areas of our business from engineering to production to sales and everywhere in between

Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities.  For more information, view our website at EOE/AA.   

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