Technical Support Representative

Technical Support Representative
Gurgaon,

Job Description

Position: Product Specialist

Title:​ Technical Support Representative

Lutron is a world leader in Total Light Management, with offices on four continents and sales in over 100 countries. Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at the Cyber City, Gurgaon, as a Technical Support Representative

Lutron Electronics Co., Inc has an opening for top candidates with 2-5 year’s work experience. In this position, you would be a key part of the Lutron global service team.

Responsibilities:

  • To answer the phones/e-mails and support our customers on our system level products.

  • Troubleshoot and diagnose use issues regarding Lutron systems

  • Document problems and solutions in a central database, escalating them when necessary

  • Communicate effectively with other functions to meet customer needs

  • Develop technical expertise regarding Lutron products, systems and services

  • Represent Lutron according to our Five Principles, particularly Take care of the Customer

  • Participate and run the day-to-day operation of LED CoE @ A3E

  • Stay aligned to Lutron’s culture and values:

    • Be passionate

    • Be flexible and adaptable to changing markets

    • Be an innovative thinker

    • Be customer focused

    • Be ethical

    • Must Have Qualifications:

  • 4 years Engineering Degree – (BTech/MTech) (Electrical and/or Electronics Engineering)

  • Preferred Background:  Building Management Systems/BMS , Automation , Commisioning , field service, lighting controls

  • 0 – 4 years of relevant experience

  • Fluent in English (knowledge of a foreign language would be a bonus)

  • Ability to work in a 3-shift operation, on shift rotational basis (some shifts do cover Weekends, although overall working days would be 5 days per week)

  • Lutron offers you the opportunity to:

  • Accept new challenges

  • Pursue your strengths

  • Expand your horizons

  • Develop your potential

    Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in annual double-digit growth. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services.

    Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities.  For more information, view our website at     www.lutron.com

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