Field Service Engineer

Field Service Engineer
london,

Job Description

Field Service Engineer  - London Based Role

Overall Job Purpose

Support Lutron’s commercial and residential business by travelling to our customer job sites

Responsibilities:

  • Deliver exemplary customer service to Lutron customers in the field.
  • Support Maintenance Contract sites across UK/London including US Embassy London
  • Upselling of post Occ services
  • Become proficient in servicing, troubleshooting and repairing Lutron Systems while following field service procedures.
  • Coordinate with on-site contractors, lighting designers and facility managers to ensure proper system installation and handover.
  • Sell Lutron’s service products, such as service contracts, and system upgrades
  • Participate in Customer Education sessions
  • Stay aligned to Lutron’s culture and values
    • Be Passionate
    • Be flexible and adaptable to changing markets
    • Be innovative thinker
    • Be Customer focused
    • Be ethical

Requirements:

1.      Degree in Electrical Engineering, Electronics or Computer Science (not essential)

2.      3 - 5 years Electrical and construction site experience

3.      3-5 year hands-on Lighting/AV commissioning experience

4.      Knowledge in lighting controls, building management systems or computer networking is required

5.      Strong problem solving/fault finding skills

6.      Ability to travel frequently (30%)

7.      Proven ability to work independently with minimal supervision, self-motivated

8.      Excellent communication and organizational skills

9.      Valid Driver’s license

10.    Fluency in English (Italian/ German optional)

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