Experience Center Representative - NYC (Internship)

Experience Center Representative - NYC (Internship)
New York, NY

Job Description

Lutron Electronics Co., Inc. has an immediate opening for an Experience Center Intern at our newest Experience Center in the New York City D&D Building. In this position, you would be a key part of the customer experience team and local New York City sales team. A successful Experience Center Intern will:

  • Work closely with local center manager to support the day-to-day operations for Experience Centers & Training Facilities in New York City
  • Support communications and logistics for customer visits and trainings including:
    • Scheduling
    • Travel & transportation
    • Coordinate meals and catering
    • Assist with course registration support
    • Prep course materials, agendas & training room
    • Answer phones and respond to customer inquiries
    • Respond to general email in-box for center
  • Help plan and coordinate customer visits, training and special events
  • Help coordinate Experience Center and Training calendars and new project leads in SFDC
  • Work closely with the Experience Center manager and the local sales force to follow up on new project opportunities that have been generated by the center
  • Work closely with center manager to support activities that will drive new customers into our center
  • Provide backup support for center manager to show, tell and sell Lutron solutions and how our solutions help the lives of our customers when he is not available
  • Stay aligned to Lutron’s culture and values
    • Be passionate
    • Be flexible and adaptable to changing markets
    • Be an innovative thinker
    • Be customer focused
    • Be ethical

Qualifications:

  • Working on a bachelor’s degree in Business, Marketing, Communications, design or a related field
  • Must have excellent communication skills (both verbal and written)
  • Strong customer-facing skills, ability to present in front of groups, engage in dialogue and customize approach to meet a customer’s unique communications and experience needs
  • Leadership skills – someone who regularly goes above and beyond to make thins better
  • Highly organized; must be detail-oriented with a demonstrated ability to successfully juggle multiple projects
  • Strong problem solving skills
  • Strong computer skills – MS office suite; Salesforce.com experience is a plus
  • Ability to take a leadership role in day-to-day projects
  • Experience with hospitality or retail industry desired
  • Additional language skills (Spanish or Portuguese) a plus
  • Able to support 20+ hours a week

Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in double digit growth annually. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services

Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities.  For more information, view our website at www.lutron.com. EOE/AA.   

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