Customer Service Representative - Collections

Customer Service Representative - Collections
Lehigh Valley, PA

Job Description

Lutron Electronics Co., Inc has an immediate opening for a service-oriented and collaborative problem solver to work in our Accounting Services group. This position will be specifically focused on providing exceptional service to our “big box” retail accounts including Home Depot, Lowe’s and Amazon.

What you’re going to do:

  • Interact with our retail customers as the one-stop solution for their needs including:

    • Collection issues

    • Refunds

    • Account adjustments

    • Short payments

    • Credit memos

    • Reconciliations

  • Leverage your analytical and communication skills to identify customer accounting trends and present them to senior management

  • Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

What’s your impact:

  • Your passion for excellence will leave our customers with the feeling of exceptional service

  • You will be essential to representing Lutron with some of the world’s top retailers

  • You will uphold our position as the industry leader with your impressive communication and problem-solving skills

How you know you’re qualified:

  • You enjoy building relationships with others and want to leave them feeling great about their interaction with you

  • You have prior customer-facing experience and enjoy helping others through your work, your volunteer efforts or your hobbies

  • You are adaptable and resilient and possess great written and verbal communication skills

  • You are organized and analytical by nature

  • You have a Bachelor’s degree with a minimum GPA of 3.0 and a proficiency in Microsoft Office

What’s in it for you:

Competitive and comprehensive benefits package

Opportunity to grow and develop your career with an industry leading organization

Exposure to all areas of our business from sales to operations to accounting and everywhere in between

 

 

PM2017

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