{"jobs":[{"data":{"slug":"4166","language":"en-us","languages":["en-us"],"req_id":"4166","title":"Sales Manager - Mumbai","description":"Overview We have an immediate opening for a Sales Manager for Luxury Residential segment at Mumbai. In this role, you will play a vital part in the sales team, focusing on expanding and driving sales in the Luxury Residential segment. Your primary responsibility will be to collaborate with Architects, Interior Designers, and Lighting Designers to generate demand for Lutron's product offerings. Additionally, you will work on strengthening relationships with existing Lutron integrators (dealers) across the Mumbai region while identifying and onboarding new potential integrators in promising areas Responsibilities Create demand of Lutron’s Luxury Residential solution by working closely with IDs, LDs, Electrical engineers & HNIs. Develop & upscale the business of existing Lutron’s dealer and parallelly identify & on-board new potential integrators in prospective region Develop strong relationship with Top Key account specifiers, with special focus on shades business growth. Meet or exceed aggressive Sales goal Build high level of technical knowledge of complete product range Work closely with internal team members to produce relevant documents to support customer requirements Drive the entire Sales cycle right from Sales lead generation to order closure Develop & implement marketing plans to increase brand visibility & awareness Provide and maintain the highest level of service to customers to ensure repeat business Stay aligned to Lutron’s culture and values: Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Bachelor’s degree in any discipline—Engineering or Science degree preferred. Minimum percentage of 60% or CGPA of 3 out of 5 An MBA is a plus and will be considered an added advantage. 12+ Years of Sales experience in Project Sales/Consultative solution sales Business and Channel management. Strong research abilities to stay ahead of market trends and industry developments. Person should be having outstanding communication and interpersonal skills. Individual should be high energy, excellent attention to detail, and strong organizational capabilities. Proven experience in sales generation, particularly within the residential segment, is highly desirable. A willingness to travel up to 50% across Pan-India and the Indian Subcontinent, with a genuine passion for travel and meeting new people Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics #LI-NK1 #LI-HH1","location_name":"Lutron Territory - Mumbai, India","city":"Mumbai","country":"India","country_code":"IN","location_type":"LAT_LNG","latitude":18.9581934,"longitude":72.8320729,"categories":[{"name":"Outside Sales"}],"tags1":["Regular Full-Time"],"tags2":["INR ₨23,000.00/Yr."],"tags3":["INR ₨29,000.00/Yr."],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Bachelor’s degree in any discipline—Engineering or Science degree preferred. Minimum percentage of 60% or CGPA of 3 out of 5 An MBA is a plus and will be considered an added advantage. 12+ Years of Sales experience in Project Sales/Consultative solution sales Business and Channel management. Strong research abilities to stay ahead of market trends and industry developments. Person should be having outstanding communication and interpersonal skills. Individual should be high energy, excellent attention to detail, and strong organizational capabilities. Proven experience in sales generation, particularly within the residential segment, is highly desirable. A willingness to travel up to 50% across Pan-India and the Indian Subcontinent, with a genuine passion for travel and meeting new people Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics #LI-NK1 #LI-HH1","hiring_organization":"Lutron Electronics Co., Inc","hiring_organization_logo":"https://lutron.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=31&hashed=36013462","responsibilities":"Create demand of Lutron’s Luxury Residential solution by working closely with IDs, LDs, Electrical engineers & HNIs. 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Meet or exceed aggressive Sales goal Build high level of technical knowledge of complete product range Work closely with internal team members to produce relevant documents to support customer requirements Drive the entire Sales cycle right from Sales lead generation to order closure Develop & implement marketing plans to increase brand visibility & awareness Provide and maintain the highest level of service to customers to ensure repeat business Stay aligned to Lutron’s culture and values: Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical","posted_date":"2025-12-19T22:02:00+0000","apply_url":"https://careers-lutron.icims.com/jobs/4166/login","internal":false,"external":false,"searchable":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","isFrontLineAIJob":false,"isApplyFlowJob":false,"meta_data":{"client_code":"lutron","googlejobs":{"jobName":"projects/helpful-passage-853/jobs/97292550590603974","companyName":"projects/helpful-passage-853/companies/f43fee82-6df3-40ed-aa50-05b7ad65aa06","jobHash":"dbbf9d8f2dd741a027f68cd5573e1410","derivedInfo":{"jobCategories":["SALES_AND_RETAIL","MANAGEMENT"],"locations":[{"latLng":{"latitude":18.9581934,"longitude":72.8320729},"locationType":"LOCALITY","postalAddress":{"addressLines":["Mumbai, Maharashtra, India"],"administrativeArea":"MH","languageCode":"","locality":"Mumbai","organization":"","postalCode":"","recipients":[],"regionCode":"IN","revision":0,"sortingCode":"","sublocality":""},"radiusInMiles":0.014766044726479513}]},"jobSummary":"Create demand of Lutron’s Luxury Residential solution by working closely with IDs, LDs, Electrical engineers & HNIs. 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In this position, you would be a key part of the sales team. As a Sales Leader you will be responsible for developing and driving sales in the Luxury Residential segment within the Bangalore market. The role will focus on creating demand for Lutron’s Residential solution offerings by actively engaging with Interior Designers, Lighting Designers & Homeowner's. In addition, you will be responsible for developing and strengthening relationships with Lutron’s existing dealer network in the region, as well as identifying and onboarding new potential dealers to expand market reach and enhance business growth. Responsibilities Create demand of Lutron’s residential solution by working closely with Interior designers, Lighting designers & Homeowner's Develop strong relationship with existing specifier accounts (Interior designers & Lighting designers) and also work towards expanding specifier accounts by start working relationships with new potential accounts Develop & upscale the business of existing Lutron’s dealers and parallelly identify & on-board new potential dealers in the region Meet or exceed aggressive sales targets Build high level of technical knowledge of complete product range Work closely with internal team members to produce relevant documents to support customer requirements Drive the entire Sales cycle right from Sales lead generation to order closure Develop & implement marketing plans to increase brand visibility & awareness Provide and maintain the highest level of service to customers to ensure repeat business. Qualifications Bachelor's degree in Engineering with a minimum of 60% required MBA in Sales & Marketing is preferred 7- 10 years of relevant experience in a sales role Willingness to travel 25% of the time, including occasional short-notice travel Home-office based in Bangalore, Karnataka Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. 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location to support Lutron sales efforts by overcoming technical sales hurdles, educating our clients both internal and external, and by being a general source of technical knowledge to our sales team. The general knowledge spans from Lutron system products, systems, procedures, sales channels and go-to-market strategies, industry trends, market intelligence, codes and compliance, integration practices and protocols, IT and Networking, and bleeding edge technologies effecting the lighting, controls, shading, and intelligence building systems industry. Responsibilities Conduct technical and product launch training / CEUs on new products, systems, features, market trends, etc. for Sales & Pre-sales team, specifiers, integrators, customers, A3E team members, interns, etc. Prepare & upkeep of technical documentation - such as competitive analysis, brand standards, IT requirements, App notes etc. Support new products and feature release through field testing via early adopters and beta sites. Become customer's voice through regional feedback collection & active participation in all ISSE feedback sessions with Product managers, core reviews, SSE summits. Customer demonstrations & in-field mock-ups for any custom request of Sequence of Operation or device/system functionality. Support CCR, API request, cyber security and IT compliance questionnaire requests from projects for your region. Continuous research & self-coaching to become subject matter expert (generalists). Joint sales call for technical meetings & presentations for key specifiers/customers/key accounts. Qualifications Bachelor’s degree in engineering with minimum a 60% and above 8–10 years of industry experience, with demonstrated expertise in lighting controls, smart building technologies, IoT ecosystems, and related automation solutions. In-depth technical expertise in lighting and controls, IT, networking, cybersecurity, code compliance, green building, wellness standards, and sustainability. Excellent research skills to stay informed on market and industry trends. Excellent communication skills for collaborating with teams across India, the USA, and other regions. Proficient in delivering presentations and training sessions to large, high-profile audiences. Flexibility to work outside regular hours or on weekends as needed, with a standard 5-day workweek. Willingness to travel up to 70% within Pan-India and the Indian Subcontinent. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com.    Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics ","location_name":"Lutron Territory - Bangalore, India","city":"Bangalore","country":"India","country_code":"IN","location_type":"LAT_LNG","latitude":12.9628957,"longitude":77.57754,"categories":[{"name":"Field Service"}],"tags1":["Regular Full-Time"],"promotion_value":1,"employment_type":"FULL_TIME","qualifications":"Bachelor’s degree in engineering with minimum a 60% and above 8–10 years of industry experience, with demonstrated expertise in lighting controls, smart building technologies, IoT ecosystems, and related automation solutions. In-depth technical expertise in lighting and controls, IT, networking, cybersecurity, code compliance, green building, wellness standards, and sustainability. Excellent research skills to stay informed on market and industry trends. Excellent communication skills for collaborating with teams across India, the USA, and other regions. Proficient in delivering presentations and training sessions to large, high-profile audiences. Flexibility to work outside regular hours or on weekends as needed, with a standard 5-day workweek. Willingness to travel up to 70% within Pan-India and the Indian Subcontinent. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com.    Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics ","hiring_organization":"Lutron Electronics Co., Inc","hiring_organization_logo":"https://lutron.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=31&hashed=36013462","responsibilities":"Conduct technical and product launch training / CEUs on new products, systems, features, market trends, etc. for Sales & Pre-sales team, specifiers, integrators, customers, A3E team members, interns, etc. Prepare & upkeep of technical documentation - such as competitive analysis, brand standards, IT requirements, App notes etc. Support new products and feature release through field testing via early adopters and beta sites. Become customer's voice through regional feedback collection & active participation in all ISSE feedback sessions with Product managers, core reviews, SSE summits. 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Joint sales call for technical meetings & presentations for key specifiers/customers/key accounts.","jobTitleSnippet":"","searchTextSnippet":""},"icims":{"config_keys":{"ccc.attract.portal.url":"careers.lutron.com","icims.config.web.indeed.easy.apply":"0","icims.external.xml.feeds":"icims.adzuna.xml.enabled,icims.aeroemploiformation.xml.enabled,icims.apec.xml.enabled,icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.careerbuilder.xml.enabled,icims.careerarc.xml.enabled,icims.careerlink.xml.enabled,icims.clearbold.xml.enabled,icims.constructionjobs.xml.enabled,icims.craigslist.xml.enabled,icims.cv-library.xml.enabled,icims.cvaden.xml.enabled,icims.direct-employers.xml.enabled,icims.hireheroesusa.xml.enabled,icims.hireahero.xml.enabled,icims.hirepurpose.xml.enabled,icims.hospitalcareers.xml.enabled,icims.iberempleos.xml.enabled,icims.indeed.xml.enabled,icims.inhersight.xml.enabled,icims.irishjobs.xml.enabled,icims.itjobscafe.xml.enabled,icims.jobbio.xml.enabled,icims.jobboardio.xml.enabled,icims.jobcase.xml.enabled,icims.jobsite.xml.enabled,icims.linkedin.xml.enabled,icims.mogul.xml.enabled,icims.monster.xml.enabled,icims.msep.xml.enabled,icims.nijobs.xml.enabled,icims.oneten.xml.enabled,icims.pallet-labs.xml.enabled,icims.paradox.xml.enabled,icims.powertofly.xml.enabled,icims.practicematch.xml.enabled,icims.prideatwork.xml.enabled,icims.professionaldiversitynetwork.xml.enabled,icims.propellum.xml.enabled,icims.qkly.xml.enabled,icims.radancy.xml.enabled,icims.recruitnet.xml.enabled,icims.recruitics.xml.enabled,icims.recruitmilitary.xml.enabled,icims.regionsjob.xml.enabled,icims.resume-library.xml.enabled,icims.snagajob.xml.enabled,icims.upward.xml.enabled,icims.vonq.xml.enabled,icims.webengineering.xml.enabled,icims.webscribble.xml.enabled,icims.ziprecruiter.xml.enabled,icims.zippia.xml.enabled,icims.nexxt.xml.enabled","jobposting.external.company.name":"Lutron Electronics Co., Inc","portal.id":"17"},"date_updated":"2026-10-01T10:16:20Z","jps_is_public":true,"primary_posted_site_object":{"datePosted":"2026-07-10T14:08:00+0000","site":"careers-lutron","siteId":"0e71cf82-42e3-4bc3-aa34-470777a200bc","siteType":"ATTRACT","tenantId":"12448"},"revision_int":6,"uuid":"3e1cf612-a253-4fea-b7bd-4dc8f8d15eee"},"import_id":"524faf6a-674a-4113-9cb7-1654cddf4fde","import_source":"ImporterService","redirectOnApply":true,"canonical_url":"https://careers.lutron.com/jobs/5138?lang=en-us","last_mod":"2026-10-06T07:33:40+0000","gdpr":false},"update_date":"2026-10-06T07:33:40+0000","create_date":"2026-07-10T14:09:43+0000","category":[" Field Service"],"full_location":"Bangalore, India","short_location":"Bangalore, India","multipleLocations":false}},{"data":{"slug":"5210","language":"en-us","languages":["en-us"],"req_id":"5210","title":"Senior Information Systems Specialist - SharePoint","description":"Overview Lutron Electronics has an immediate opening for a Senior Information Systems Specialist to support and enhance the SharePoint platform. The role, based in Gurgaon, will work closely with Lutron’s global Information Technology team to continuously improve SharePoint capabilities. This includes gathering business requirements, incorporating user feedback, and designing scalable, best-practice solutions aligned with Lutron standards. The individual will collaborate across regions to optimize workflows, improve user experience, and ensure the platform effectively supports business operations. Responsibilities Design and develop custom SharePoint solutions, intranet sites, and web components based on business requirements. Build and maintain SharePoint applications using C#, XML, SQL, and related technologies. Design and implement workflows using Power Automate to streamline and automate business processes. Develop and execute PowerShell scripts to support SharePoint Online administration and automation. Maintain and enhance SharePoint environments and web applications, ensuring stability and performance. Collaborate with cross-functional teams to gather requirements, review designs, and deliver solutions aligned with timelines and standards. Manage day-to-day task prioritization and delivery, ensuring alignment with stakeholder expectations. Ensure quality of deliverables, track performance metrics, and drive improvements in delivery efficiency. Provide user training and support, enabling adoption and effective use of SharePoint solutions. Partner with internal stakeholders across regions to resolve technical issues and deliver enhancements that improve business processes. Work within an Agile/SAFe environment, collaborating with global IT teams on solution delivery and support. Identify and lead continuous improvement initiatives, while building understanding of broader IT systems and integrations Qualifications Required Qualifications Minimum 3-year degree in Computer Science, Information Technology or a 4-year degree in engineering/technology with 60% or above, 6–9 years of relevant experience in SharePoint development or related roles. Experience working as a SharePoint developer, including solution design and implementation. Proficiency in C#, SQL, and .NET frameworks for application development. Working knowledge of JavaScript and modern web development practices. Proficiency in coding and debugging, with attention to code quality and performance. Understanding of software development methodologies and best practices (Agile/Scrum). Ability to identify platform improvements and contribute to enhancement initiatives. Effective analytical and problem-solving skills, with clear written and verbal communication. Customer-focused approach with attention to detail and commitment to work quality. Preferred Qualifications Experience in client or stakeholder management, particularly in data flow and migration activities. Understanding of UI/UX principles and their application in SharePoint or web solutions. Experience working in cross-functional or global team environments. Exposure to enterprise collaboration platforms and integrations. Experience contributing to process improvements or governance practices. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.","location_name":"Lutron - India Sales and Services Office","city":"Gurgaon","country":"India","country_code":"IN","postal_code":"122002","location_type":"LAT_LNG","latitude":28.4594965,"longitude":77.0266383,"categories":[{"name":"Information Technology"}],"tags1":["Regular Full-Time"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Required Qualifications Minimum 3-year degree in Computer Science, Information Technology or a 4-year degree in engineering/technology with 60% or above, 6–9 years of relevant experience in SharePoint development or related roles. Experience working as a SharePoint developer, including solution design and implementation. Proficiency in C#, SQL, and .NET frameworks for application development. Working knowledge of JavaScript and modern web development practices. Proficiency in coding and debugging, with attention to code quality and performance. Understanding of software development methodologies and best practices (Agile/Scrum). Ability to identify platform improvements and contribute to enhancement initiatives. Effective analytical and problem-solving skills, with clear written and verbal communication. Customer-focused approach with attention to detail and commitment to work quality. Preferred Qualifications Experience in client or stakeholder management, particularly in data flow and migration activities. Understanding of UI/UX principles and their application in SharePoint or web solutions. Experience working in cross-functional or global team environments. Exposure to enterprise collaboration platforms and integrations. Experience contributing to process improvements or governance practices. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. 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Build and maintain SharePoint applications using C#, XML, SQL, and related technologies. Design and implement workflows using Power Automate to streamline and automate business processes. Develop and execute PowerShell scripts to support SharePoint Online administration and automation. Maintain and enhance SharePoint environments and web applications, ensuring stability and performance. Collaborate with cross-functional teams to gather requirements, review designs, and deliver solutions aligned with timelines and standards. Manage day-to-day task prioritization and delivery, ensuring alignment with stakeholder expectations. Ensure quality of deliverables, track performance metrics, and drive improvements in delivery efficiency. Provide user training and support, enabling adoption and effective use of SharePoint solutions. Partner with internal stakeholders across regions to resolve technical issues and deliver enhancements that improve business processes. 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As a Senior Specialist - Security & IT Infrastructure, you will leverage your deep expertise to solve complex business challenges, drive system stability, and deliver high-quality solutions that support critical business operations. You’ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to strategic initiatives, optimizing enterprise processes, and enhancing the efficiency of our global operations and overall customer experience. Responsibilities Perform daily runbook activities which include reviewing logs and checking external sources for new threats Investigate and respond to phishing reports Monitor and respond to Lutron’s Security Awareness Inbox Review and resolve alert escalations Contact end users when alerts are seen on their desktops/laptops Provide security consultation on technology projects Perform vulnerability scans and drive the mitigation of found vulnerabilities Oversee penetration testing vendor and tests Privileged Access Management (PAM) administrator Execute sandbox testing of potentially malicious files and links Provide back-up support on facilitating the Security Incident Response Team Process (SIRT) Lead and provide directions to the team on the day-to-day deliveries of the team, manage stakeholder expectations. Coach and mentor the team members and plan their career development Plan the training and onboardings for new team members, and for current team members on new Areas / Modules Stay aligned to Lutron’s culture and values Collaborate with team members globally and with other IT department teams and their managers using strong written and verbal communication skills Gain knowledge of other IT functions to be able to understand the integration with the Web environment Mentor and guide peers and team members Identify and lead improvements to procedures as a part of continuous improvement Qualifications Minimum 3-year degree in Computer Science or Information Technology, or a 4-year engineering/technology degree Aggregate Percentage in your degree 60% or above 7–10 years of relevant experience in core cyber security Good understanding of network and system security principles Experience with security tools and technologies Relevant certifications such as CISSP, CISM, or CompTIA Security+ preferred Service mindset Keen eye for details A proactive attitude to process improvements and best practice solutions Demonstrated ability to problem-solve effectively Proven oral and written communication skills Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics","location_name":"Lutron - India Sales and Services Office","city":"Gurgaon","country":"India","country_code":"IN","postal_code":"122002","location_type":"LAT_LNG","latitude":28.4594965,"longitude":77.0266383,"categories":[{"name":"Information Technology"}],"tags1":["Regular Full-Time"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Minimum 3-year degree in Computer Science or Information Technology, or a 4-year engineering/technology degree Aggregate Percentage in your degree 60% or above 7–10 years of relevant experience in core cyber security Good understanding of network and system security principles Experience with security tools and technologies Relevant certifications such as CISSP, CISM, or CompTIA Security+ preferred Service mindset Keen eye for details A proactive attitude to process improvements and best practice solutions Demonstrated ability to problem-solve effectively Proven oral and written communication skills Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. 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Coach and mentor the team members and plan their career development Plan the training and onboardings for new team members, and for current team members on new Areas / Modules Stay aligned to Lutron’s culture and values Collaborate with team members globally and with other IT department teams and their managers using strong written and verbal communication skills Gain knowledge of other IT functions to be able to understand the integration with the Web environment Mentor and guide peers and team members Identify and lead improvements to procedures as a part of continuous improvement","posted_date":"2026-05-18T12:24:00+0000","apply_url":"https://careers-lutron.icims.com/jobs/5194/login","internal":false,"external":false,"searchable":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","isFrontLineAIJob":false,"isApplyFlowJob":false,"meta_data":{"client_code":"lutron","googlejobs":{"jobName":"projects/helpful-passage-853/jobs/81310177612964550","companyName":"projects/helpful-passage-853/companies/f43fee82-6df3-40ed-aa50-05b7ad65aa06","jobHash":"2a90199c55aff3ce49bd6c711c4687b6","derivedInfo":{"jobCategories":["COMPUTER_AND_IT"],"locations":[{"latLng":{"latitude":28.4594965,"longitude":77.0266383},"locationType":"LOCALITY","postalAddress":{"addressLines":["Gurugram, Haryana, India"],"administrativeArea":"HR","languageCode":"","locality":"Gurugram","organization":"","postalCode":"","recipients":[],"regionCode":"IN","revision":0,"sortingCode":"","sublocality":""},"radiusInMiles":0.009256048065583255}]},"jobSummary":"Perform daily runbook activities which include reviewing logs and checking external sources for new threats Investigate and respond to phishing reports Monitor and respond to Lutron’s Security Awareness Inbox Review and resolve alert escalations Contact end users when alerts are seen on their desktops/laptops Provide security consultation on technology projects Perform vulnerability scans and drive the mitigation of found vulnerabilities Oversee penetration testing vendor and tests Privileged Access Management (PAM) administrator Execute sandbox testing of potentially malicious files and links Provide back-up support on facilitating the Security Incident Response Team Process (SIRT) Lead and provide directions to the team on the day-to-day deliveries of the team, manage stakeholder expectations. Coach and mentor the team members and plan their career development Plan the training and onboardings for new team members, and for current team members on new Areas / Modules Stay aligned to Lutron’s culture and values Collaborate with team members globally and with other IT department teams and their managers using strong written and verbal communication skills Gain knowledge of other IT functions to be able to understand the integration with the Web environment Mentor and guide peers and team members Identify and lead improvements to procedures as a part of continuous improvement","jobTitleSnippet":"","searchTextSnippet":""},"icims":{"config_keys":{"ccc.attract.portal.url":"careers.lutron.com","icims.config.web.indeed.easy.apply":"0","icims.external.xml.feeds":"icims.adzuna.xml.enabled,icims.aeroemploiformation.xml.enabled,icims.apec.xml.enabled,icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.careerbuilder.xml.enabled,icims.careerarc.xml.enabled,icims.careerlink.xml.enabled,icims.clearbold.xml.enabled,icims.constructionjobs.xml.enabled,icims.craigslist.xml.enabled,icims.cv-library.xml.enabled,icims.cvaden.xml.enabled,icims.direct-employers.xml.enabled,icims.hireheroesusa.xml.enabled,icims.hireahero.xml.enabled,icims.hirepurpose.xml.enabled,icims.hospitalcareers.xml.enabled,icims.iberempleos.xml.enabled,icims.indeed.xml.enabled,icims.inhersight.xml.enabled,icims.irishjobs.xml.enabled,icims.itjobscafe.xml.enabled,icims.jobbio.xml.enabled,icims.jobboardio.xml.enabled,icims.jobcase.xml.enabled,icims.jobsite.xml.enabled,icims.linkedin.xml.enabled,icims.mogul.xml.enabled,icims.monster.xml.enabled,icims.msep.xml.enabled,icims.nijobs.xml.enabled,icims.oneten.xml.enabled,icims.pallet-labs.xml.enabled,icims.paradox.xml.enabled,icims.powertofly.xml.enabled,icims.practicematch.xml.enabled,icims.prideatwork.xml.enabled,icims.professionaldiversitynetwork.xml.enabled,icims.propellum.xml.enabled,icims.qkly.xml.enabled,icims.radancy.xml.enabled,icims.recruitnet.xml.enabled,icims.recruitics.xml.enabled,icims.recruitmilitary.xml.enabled,icims.regionsjob.xml.enabled,icims.resume-library.xml.enabled,icims.snagajob.xml.enabled,icims.upward.xml.enabled,icims.vonq.xml.enabled,icims.webengineering.xml.enabled,icims.webscribble.xml.enabled,icims.ziprecruiter.xml.enabled,icims.zippia.xml.enabled,icims.nexxt.xml.enabled","jobposting.external.company.name":"Lutron Electronics Co., Inc","portal.id":"17"},"date_updated":"2026-08-10T20:54:45Z","jps_is_public":true,"primary_posted_site_object":{"datePosted":"2026-05-18T12:24:00+0000","site":"careers-lutron","siteId":"0e71cf82-42e3-4bc3-aa34-470777a200bc","siteType":"ATTRACT","tenantId":"12448"},"revision_int":7,"uuid":"9f43ef19-492d-4d0f-be59-cb86789e564d"},"import_id":"524faf6a-674a-4113-9cb7-1654cddf4fde","import_source":"ImporterService","redirectOnApply":true,"canonical_url":"https://careers.lutron.com/jobs/5194?lang=en-us","last_mod":"2026-10-06T07:33:43+0000","gdpr":false},"update_date":"2026-10-06T07:33:43+0000","create_date":"2026-05-18T12:25:33+0000","category":[" Information Technology"],"full_location":"Gurgaon, India","short_location":"Gurgaon, India","multipleLocations":false}},{"data":{"slug":"4669","language":"en-us","languages":["en-us"],"req_id":"4669","title":"Information Technology Leader","description":"Overview Lutron’s Gurgaon team is seeking a technically driven professional to lead our Salesforce support team. 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Responsibilities Work across multiple Salesforce clouds, including Sales, Service, Marketing, B2B Commerce, Revenue Cloud and Field Service Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities Collaborate with team members using strong written and verbal communication skills provide technical support and guidance to the team on the day-to-day support tasks Plan and run the training and onboarding plans for new team members Provide day-to-day supervision to the team members Identify, suggest and drive process improvement Qualifications Minimum 3-year degree in Computer Science or Information Technology with a 60% and above, or a 4-year degree in engineering/technology Minimum 10-years' experience as a Salesforce Developer or Administrator Strong knowledge on at least one Salesforce Cloud is mandatory, preferable Sales or Service clouds; knowledge or exposure to other clouds would be a strong plus Knowledge and experience of software development processes and best practices (Agile or Scrum) Experience with leading functional teams is mandatory A proactive attitude to platform enhancements and desire to implement best practice solutions Strong problem-solving and strong written and communication skills Strong service mind-set Strong attention to details Salesforce certifications and Trailhead learnings are preferred Benefits: Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. 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Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. 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people experience spaces. We are seeking a highly motivated Lighting Design Specialist to join our Global Services team in Gurgaon. In this role, you will partner with architects, designers, and project stakeholders to design, price, and help win some of Lutron’s most iconic projects worldwide. If you thrive on creativity, technical excellence, and the opportunity to influence landmark developments across the globe, we invite you to be part of our journey. Responsibilities Develop lighting control and shading solutions for commercial/residential/hospitality projects during specification, estimation, and post sales stage Provide technical solutions support for presales and post-sales for Lutron’s projects across all global markets. Create lighting layouts, fixture specifications, and control zoning plans. Perform lighting simulations (DIALux/AGi32) and prepare BOQs + design packages. Coordinate with architects, consultants, and internal teams to resolve design queries. Support client presentations, mock‑ups, and technical reviews. Ensure designs meet project requirements, codes, and brand standards Analyze and understand electrical/lighting/architectural layouts and any other construction documents to provide appropriate solutions Coordinate with global sales and project managers to design and quote superior solutions. Meet the project timelines Assist in project coordination for key specification accounts Qualifications Bachelor’s degree in Architecture, Interior Design, Electrical Engineering, or related field with a minimum aggregate of 60% 4-7 years of experience in architectural lighting design. Proficiency in AutoCAD, DIALux/AGi32, Revit, or similar tools. Understanding of lighting fundamentals, optics, and controls. Preference for experience with lighting control systems (e.g., Lutron total light management systems, DALI) Preference for knowledge of green building standards (LEED/WELL). Experience working with global clients, consultants, or multidisciplinary teams Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com.  Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics  #LI-NK1","location_name":"Lutron - India Sales and Services Office","city":"Gurgaon","country":"India","country_code":"IN","postal_code":"122002","location_type":"LAT_LNG","latitude":28.4594965,"longitude":77.0266383,"categories":[{"name":"Sales"}],"tags1":["Regular Full-Time"],"promotion_value":1,"employment_type":"FULL_TIME","qualifications":"Bachelor’s degree in Architecture, Interior Design, Electrical Engineering, or related field with a minimum aggregate of 60% 4-7 years of experience in architectural lighting design. Proficiency in AutoCAD, DIALux/AGi32, Revit, or similar tools. Understanding of lighting fundamentals, optics, and controls. Preference for experience with lighting control systems (e.g., Lutron total light management systems, DALI) Preference for knowledge of green building standards (LEED/WELL). Experience working with global clients, consultants, or multidisciplinary teams Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com.  Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics  #LI-NK1","hiring_organization":"Lutron Electronics Co., Inc","hiring_organization_logo":"https://lutron.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=31&hashed=36013462","responsibilities":"Develop lighting control and shading solutions for commercial/residential/hospitality projects during specification, estimation, and post sales stage Provide technical solutions support for presales and post-sales for Lutron’s projects across all global markets. Create lighting layouts, fixture specifications, and control zoning plans. Perform lighting simulations (DIALux/AGi32) and prepare BOQs + design packages. Coordinate with architects, consultants, and internal teams to resolve design queries. Support client presentations, mock‑ups, and technical reviews. 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Meet the project timelines Assist in project coordination for key specification accounts","jobTitleSnippet":"","searchTextSnippet":""},"icims":{"config_keys":{"ccc.attract.portal.url":"careers.lutron.com","icims.config.web.indeed.easy.apply":"0","icims.external.xml.feeds":"icims.adzuna.xml.enabled,icims.aeroemploiformation.xml.enabled,icims.apec.xml.enabled,icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.careerbuilder.xml.enabled,icims.careerarc.xml.enabled,icims.careerlink.xml.enabled,icims.clearbold.xml.enabled,icims.constructionjobs.xml.enabled,icims.craigslist.xml.enabled,icims.cv-library.xml.enabled,icims.cvaden.xml.enabled,icims.direct-employers.xml.enabled,icims.hireheroesusa.xml.enabled,icims.hireahero.xml.enabled,icims.hirepurpose.xml.enabled,icims.hospitalcareers.xml.enabled,icims.iberempleos.xml.enabled,icims.indeed.xml.enabled,icims.inhersight.xml.enabled,icims.irishjobs.xml.enabled,icims.itjobscafe.xml.enabled,icims.jobbio.xml.enabled,icims.jobboardio.xml.enabled,icims.jobcase.xml.enabled,icims.jobsite.xml.enabled,icims.linkedin.xml.enabled,icims.mogul.xml.enabled,icims.monster.xml.enabled,icims.msep.xml.enabled,icims.nijobs.xml.enabled,icims.oneten.xml.enabled,icims.pallet-labs.xml.enabled,icims.paradox.xml.enabled,icims.powertofly.xml.enabled,icims.practicematch.xml.enabled,icims.prideatwork.xml.enabled,icims.professionaldiversitynetwork.xml.enabled,icims.propellum.xml.enabled,icims.qkly.xml.enabled,icims.radancy.xml.enabled,icims.recruitnet.xml.enabled,icims.recruitics.xml.enabled,icims.recruitmilitary.xml.enabled,icims.regionsjob.xml.enabled,icims.resume-library.xml.enabled,icims.snagajob.xml.enabled,icims.upward.xml.enabled,icims.vonq.xml.enabled,icims.webengineering.xml.enabled,icims.webscribble.xml.enabled,icims.ziprecruiter.xml.enabled,icims.zippia.xml.enabled,icims.nexxt.xml.enabled","jobposting.external.company.name":"Lutron Electronics Co., Inc","portal.id":"17"},"date_updated":"2026-10-05T13:32:52Z","jps_is_public":true,"primary_posted_site_object":{"datePosted":"2026-07-10T14:13:00+0000","site":"careers-lutron","siteId":"0e71cf82-42e3-4bc3-aa34-470777a200bc","siteType":"ATTRACT","tenantId":"12448"},"revision_int":8,"uuid":"87594c34-8216-412e-864c-d839929f1560"},"import_id":"524faf6a-674a-4113-9cb7-1654cddf4fde","import_source":"ImporterService","redirectOnApply":true,"canonical_url":"https://careers.lutron.com/jobs/5106?lang=en-us","last_mod":"2026-10-06T07:33:37+0000","gdpr":false},"update_date":"2026-10-06T07:33:37+0000","create_date":"2026-07-10T14:14:43+0000","category":[" Sales"],"full_location":"Gurgaon, India","short_location":"Gurgaon, India","multipleLocations":false}},{"data":{"slug":"5195","language":"en-us","languages":["en-us"],"req_id":"5195","title":"Senior Specialist - Information Technology (SAP)","description":"Overview Lutron’s Gurgaon team is seeking a technically driven professional to join our SAP support and delivery function. In this role, you will leverage your deep SAP expertise to solve complex business challenges, drive system stability, and deliver high-quality solutions that support critical business operations. You’ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to strategic initiatives, optimizing enterprise processes, and enhancing the efficiency of our global operations and overall customer experience. Responsibilities Provide technical leadership across SAP landscapes (SAP Basis and/or BTP), ensuring system stability, performance, and scalability. Oversee ABAP development, CPI integrations, and IDOC processing, ensuring robust and high-quality technical solutions. Monitor and proactively manage IDOC errors (inbound/outbound), ensuring timely resolution and prevention of recurrence. Lead root cause analysis and collaborate with technical and functional teams to resolve complex issues end-to-end. Design and deliver Fiori applications, tiles, and reports aligned with business requirements. Lead day-to-day team execution, prioritize workstreams, and ensure alignment with business and IT objectives. Manage stakeholder expectations through clear communication, status reporting, and solution alignment. Define, track, and continuously improve team KPIs, metrics, and delivery quality standards. Coach, mentor, and develop team members, driving career growth, capability building, and technical excellence. Lead onboarding and structured training programs for new hires and upskilling initiatives across SAP modules. Collaborate cross-functionally across geographies to deliver integrated solutions and resolve critical issues effectively. Drive continuous improvement, governance, and incident resolution, embedding lessons learned and best practices across the team. Qualifications Minimum 3-year degree in Computer Science or Information Technology, or a 4-year engineering/technology degree, with 60% or above. 7–10 years of relevant experience in SAP technical roles. Experience in SAP Basis and/or SAP BTP (Business Technology Platform), including system administration and platform operations. Experience working as an SAP S/4HANA developer. Proficiency in ABAP development, including reports, enhancements, and performance considerations. Experience with IDOC processing, including monitoring and troubleshooting inbound and outbound integrations. Experience with SAP Fiori (apps, tiles, UI5) and CPI (Cloud Platform Integration). Understanding of software development processes and methodologies (Agile/Scrum). Demonstrated ability to identify platform improvements and contribute to solution enhancements. Effective analytical and problem-solving skills, with clear written and verbal communication. Customer-focused approach with attention to detail and commitment to work quality. Preferred Qualifications Exposure to EDI integrations and related standards. Experience working in cross-functional or global team environments. Familiarity with SAP integration landscapes beyond core modules. Experience contributing to process improvements or governance practices. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.","location_name":"Lutron - India Sales and Services Office","city":"Gurgaon","country":"India","country_code":"IN","postal_code":"122002","location_type":"LAT_LNG","latitude":28.4594965,"longitude":77.0266383,"categories":[{"name":"Information Technology"}],"tags1":["Regular Full-Time"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Minimum 3-year degree in Computer Science or Information Technology, or a 4-year engineering/technology degree, with 60% or above. 7–10 years of relevant experience in SAP technical roles. Experience in SAP Basis and/or SAP BTP (Business Technology Platform), including system administration and platform operations. Experience working as an SAP S/4HANA developer. Proficiency in ABAP development, including reports, enhancements, and performance considerations. Experience with IDOC processing, including monitoring and troubleshooting inbound and outbound integrations. Experience with SAP Fiori (apps, tiles, UI5) and CPI (Cloud Platform Integration). Understanding of software development processes and methodologies (Agile/Scrum). Demonstrated ability to identify platform improvements and contribute to solution enhancements. Effective analytical and problem-solving skills, with clear written and verbal communication. Customer-focused approach with attention to detail and commitment to work quality. Preferred Qualifications Exposure to EDI integrations and related standards. Experience working in cross-functional or global team environments. Familiarity with SAP integration landscapes beyond core modules. Experience contributing to process improvements or governance practices. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. 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In this role, you will be focused on developing the strategy to meet current and future recruiting needs. You will be working to formulate and drive the strategy that helps us identify, attract, and evaluate the next generation of talent at Lutron. In this position, you will utilize your proven expertise in talent identification to develop the Lutron Employer Value Proposition and build talent pools for specialized roles. Responsibilities Create the strategy that helps establish a pipeline of best-in-class talent Build strong relationships with business and functional leaders to identify organization and business talent needs Develop and own the Talent Acquisition strategies and activities to effectively deliver exceptional performance in a fast-paced environment Partner with leaders to develop staffing plans for new and existing functions. Attract exceptional people utilizing internal rotation, college and university programs and direct sourcing of candidates. 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At Lutron, we put the customer first in all that we do. In this role, will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects. Upon completion, you will have the opportunity to contribute your knowledge, skills and abilities to one of our many customer-impacting teams. Responsibilities Lead the Customer Service team supporting different geographical regions i.e. India, Middle East, Europe & UK, Australia & New Zealand. Collaborate with global stakeholders (US/EMEA/APAC) to resolve critical business issues. Own and resolve complex customer queries, escalations, and order-related issues with end-to-end accountability Act as a Subject Matter Expert (SME) for customer service processes, order management, Tools and system workflows Work closely with Supply Chain, Logistics, Planning, and Sales teams to ensure seamless order fulfillment and delivery Manage order lifecycle activities including order entry, tracking, shipment coordination, and issue resolution Identify service gaps, delays, and inefficiencies, and drive continuous improvement initiatives Own Customer Services Teams performance and ensure Ensure adherence to SLAs, KPIs, and global service standards Overall development of teams across different verticals under Customer Service function Sustainable long team approach towards enhancing Customer Experience & building customer relations. Analyze customer trends, shipment delays, and recurring issues; provide data-driven insights to leadership Support and mentor team members; share best practices and enhance team capability Drive customer satisfaction (CSAT) through proactive communication and ownership Qualifications Any graduate can apply. 8–10 years of experience in Customer Service / Customer Operations / Order Management. Strong experience in order management, supply chain coordination, and logistics handling Proven ability to manage high-impact escalations and critical shipments Excellent communication and stakeholder management skills Experience with ERP/CRM systems (SAP/Sales Force preferred) Strong analytical and problem-solving skills with attention to detail Ability to work in a fast-paced, global, and cross-functional environment High level of ownership, accountability, and integrity Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. 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