Experience Center Representative - Florida

Experience Center Representative - Florida
Plantation, FL

Job Description

Lutron Electronics Co., Inc has an immediate opening for an Experience Center Representative at our center in Plantation, FL.  In this position, you would be a key part of the Experience Center team and local Florida sales team.  A successful Experience Center Representative will …. 

Your Contributions and Responsibilities:

  • Work closely with local center manager to support the day-to-day operations for Experience Center & Training Facility in Plantation, Florida
  • Support communications and logistics for customer visits and trainings including:
    • Scheduling
    • Travel & transportation
    • Coordinate meals and catering
    • Assist with course registration support
    • Prep course materials, agendas & training room
    • Answer phones and respond to customer inquiries
    • Respond to general email in-box for center
  • Help plan and coordinate customer visits, training and special events
  • Help coordinate Experience Center and Training calendars and new project leads  in SalesForce.com
  • Work closely with the Experience Center manager and the local sales force to follow up on new project opportunities that have been generated by the center
  • Work closely with center manager to identify and plan activities that will drive new customers into our center
  • Provide backup support for center manager to show, tell and sell Lutron solutions and how our solutions help the lives of our customers when he is not available
  • Developmental assignment with opportunity for growth into Experience Center leader or sales (18 – 24 months)
  • Stay aligned to Lutron’s culture and values
    • Be passionate
    • Be flexible and adaptable to changing markets
    • Be an innovative thinker
    • Be customer focused
    • Be ethical


  • Bachelor’s degree in Business, Marketing, Communications, or a related field
  • 0-5years’ work experience
  • Must have excellent communication skills (both verbal and written)
  • Strong customer-facing skills, ability to present in front of groups, engage in dialogue and customize approach to meet a customer’s unique communications and experience needs
  • Leadership skills – someone who regularly goes above and beyond to make thins better
  • Highly organized; must be detail-oriented with a demonstrated ability to successfully juggle multiple projects
  • Strong problem solving skills
  • Strong computer skills – MS office suite; Salesforce.com experience is a plus
  • Ability to take a leadership role in day-to-day projects
  • Experience with hospitality or retail industry desired
  • Additional language skills (Spanish or Portuguese) a plus
  • Up to 25% travel

Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in double digit growth annually. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services

Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities.  For more information, view our website at www.lutron.com. EOE/AA.   

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